So Whats Viral Teez All About
Processing and Shipping
If your order gets lost, it’s a very sad day! We want to get this resolved for you as soon as possible. Please read on to know what the next steps are, depending on your situation.
I placed an order and received my shipping notification but my tracking isn’t updating. Is my package lost?
If you just received your shipping notification and your tracking has not updated, don’t worry. Please allow 24-48 hours for the tracking to start updating on UPS.com. If it is over 48 hours and the tracking number is still not updating, please select the Department “Support” using the contact form located here.
The tracking shows the package was delivered, but I didn’t receive it. What happens now?
In an effort to determine what has happened with your package, please contact the USPS to open an inquiry for the order as they would have been responsible for the final delivery. We recommend contacting your local post office directly to discuss the package as it’s possible there was some problem with delivery and the package is being held or sent back to us. If the post office is not able to produce your package, please select the Department “Support” using the contact form located here. You need to contact us within 30 days of the supposed delivery date in order to receive a replacement or a refund. If you do not contact us within this time, we are not liable.
We are sorry to hear this! We ask that you wait at least 24 hours after the package was marked delivered to see if it arrives. Occasionally the carrier will pre-mark the package as delivered. Also, be sure to check with your neighbors, housemates, family members, dogs, and garden gnomes to see if they happened to receive the package by mistake or on your behalf.
If you’re still unable to locate your package, please contact your local post office to see if they have any information regarding the delivery of your package. Also, let us know the package may be missing by selecting the Department “Support” using the contact form located here. We will work with you and the carrier to either locate the order or provide you with a replacement.
We will do our best to make any requested changes prior to shipment. Please be advised that we cannot guarantee that changes or cancellations can be made once an order has been submitted due to the custom nature of each order.
Returns, Exchanges, and Damages
We will do our best to make any requested changes prior to shipment. Please be advised that we cannot guarantee that changes can be made once an order has been submitted. This applies to requests to cancel an order as well.
Please be sure to consult the size chart before purchasing the item to ensure your item will fit correctly. If after you place your order you need to make a change, Please select the Department “Order Modifications” using the contact form located here. We will only be able to make changes to your order for a short time after the order is placed. Be sure to select “Order Modifications” as the Department when submitting your ticket.
Items will only be eligible for a refund if they fall into one of the following categories:
Item is Damaged in Transit
Incorrect Item is Delivered
Item is Defective or Misprinted
If you receive an item that you believe falls into one of the categories above, Please select the Department “Order Modifications” using the contact form located here within 14 days of receiving your order. Please include photos of the item as well as your preference for a refund or replacement item. If you request a refund, please keep in mind that the refund will be only for the cost of the merchandise, as shipping costs are non-refundable. Please note, return shipping costs are the responsibility of the buyer.
All Limited Edition Items are final sale and are ineligible for returns or exchanges.
The smell will be go away once the garment is washed. If the smell continues to linger after several washes please contact us.
1. Log into your customer account.
2. Click “Addresses” on the left-hand side of your account dashboard.
3. Click “Edit” under billing address or “Edit” Under shipping address depending on what you need to do.
1. Click on the “Contact Us” link in the upper right-hand corner.
2. Fill out the contact forum make sure to select “Support” in the department drop down menu.
Current Account Email Address
New Username you would like to have.
3. Once we have verified your information and made the changes requested*, we will confirm of your completed request via email.
*We reserve the right to refuse to change account information for any reason.
1. Log into your customer account.
2. Click “Account Details” on the left-hand side of your account dashboard.
3. Scroll down until you see “Password Change” fill out the required fields and click save.